Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
What time do I need to be present at the test room?
You need to be present at the correct test room at least 30 minutes before the announced test time. It's important to note that if after this point of time, entry into the test room will not be permitted.
Questions on the same topic
If you have lost your TOPIK scorecard, you can still obtain a new certificate by following these steps:
- Access the TOPIK homepage at [www.topik.go.kr].
- Navigate to the section designated for issuing Score Report/Certificate.
- Look for the option to retrieve your results and reprint the certificate/score report.
It's important to note that you can print an unlimited number of certificates/score report. However, please keep in mind that the reprinting is only possible within the validity period of the score report, which is 2 years.
Candidates can easily reduce the size of their images by utilizing software like Paint, Photoshop, or online photo editing websites such as Imagecompressor.com, duplichecker.com, img2go.com. Below, IIG provides detailed instructions on two methods to reduce image size:
Method 1: Reduce image size online via Imagecompressor.com
Step 1: Visit the website https://imagecompressor.com/
Step 2: On the homepage, click the "Upload files" button to upload one or more image files.
Step 3: Once the file is uploaded, adjust the image to the desired KB size (ID documents < 200KB, ID photos < 500KB).
Click the "Download" button to save the new image file to your computer for use.
Method 2: Reduce image size with Paint
Step 1: Open Paint on your computer and select the File tab, then click Open to choose the image you want to reduce in size.
Step 2: Select the Home tab and click on Resize.
Step 3: In the Resize and Skew dialog box, enter the desired percentage (e.g., 20%, 30%, 50%) in the Horizontal and Vertical sections to reduce the image size accordingly.
Step 4: Click OK and save the file for use.
If you wish to edit your personal information after succesfully registering for the test, there are two options available:
1. Contact our hotline at 1900636929 no later than three weeks before the test date for guidance and support..
OR
2. Send the information that needs correcting to [email protected] using your registered email. Additionally, please attach a photo confirming successful registration and an image of the identification document used during the registration process. Candidates are advised to carefully review the regulations regarding information adjustments. For more information on the specific cases, please refer to the following link: https://online.iigvietnam.com/en/news/quy-dinh-ve-dieu-chinh-thong-tin-thi-sinh-du-thi-bai-thi-topik/
