Frequently Asked Questions
Contact us for further support!
We are available via hotline 1900 636929.
What if the payment fails, but the money is deducted from my account?
Please contact IIG Vietnam at Hotline 1900 636 929 to verify the status of your test fee. Our team will assist you in identifying the exact step at which the payment was suspended.
If the payment failure is due to an error from the bank, we recommend contacting your bank directly for assistance with refunding the fee. They will guide you through the necessary process to resolve the issue.
Questions on the same topic
Test results are usually available about 20–30 days after the test date and will be announced when the registration portal opens. Candidates can visit the website www.topik.go.kr to check their results and print their online score reports.
Candidates are generally not eligible for a refund of the test fee, and changes or cancellations of the registered test schedule are not permitted, except in cases of force majeure. It is important to review the specific information regarding the change, cancellation, and refund policy, which can be found at this link: https://online.iigvietnam.com/en/news/chinh-sach-va-dieu-khoan-thanh-toan-bai-thi-topik/.
Please note that on the day of the test, if a candidate violates any of the following conditions, they will not be allowed to take the exam and the exam fee will not be refunded:
- Failure to bring valid identification documents or bringing invalid identification documents.
- The first and last name on the identification document does not match those on the test admission form.
- The test admission form lacks a photo or cannot prove that the candidate is the registered person.
- Furthermore, candidates who are currently under disciplinary action or suspension from taking the TOPIK test but still register for the test will not be eligible for a refund of the test fee.
Yes, candidates who do not bring or lose their test admission form on the day of the test are still allowed to participate. However, it's important to note that candidates are fully responsible for any disadvantages they may encounter due to not having the test admission form, such as difficulty in locating the test room or not knowing their candidate ID number.
To avoid such situations, it is advisable to download and save the test admission form file to your phone, USB drive, or email. This way, you can quickly print the form when needed, even if you forget to bring it or lose it. Candidates can also access their account and print their test admission form when necessary. The system does not limit the number of prints before the test concludes.
